Internal Communication and Engagement Manager
NHS North Central London ICB
Grade: Band 7
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 985-NCLICB-EDOCA-072-B
Site: Laycock PDC, London
Salary: £54,320 - £60,981 per annum inclusive of Inner London HCA
Closing date: 29 October 2024, 23:59
Message from the director of communications
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
As an ICB, we’re focused on:
· improving outcomes in population health and healthcare
· tackling inequalities in outcomes, experience, and access
· enhancing productivity and value for money
· helping the NHS support broader social and economic development
It is an exciting time to be joining NCL ICB – we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to
better meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and build the capabilities we need to create a thriving organisational culture.
Information about the role
We’re determined to tackle the health inequalities that affect our 1.4 million residents. We’re on a mission to ensure everyone can access high-quality health and care services.
We have ambitious plans and inspiring stories to tell, with a redesigned communications and engagement team ready to bring our work to life.
We need a brilliant, experienced internal communication and engagement manager to help us transform our approach. You’ll lead a step-change in how we inspire and involve our colleagues, and support them to succeed. You’ll evaluate what is and isn’t working, design and deliver new approaches and innovate to engage colleagues on what matters.
This is a new role so if you are flexible, energetic, and approachable, with experience in strategic internal communications and engagement, channel development and management and in tactical delivery then you can really make the role your own.
You’ll have tenacity, enthusiasm and people skills to influence internal stakeholders to align to a cohesive narrative around shared ambitions.
You’ll lead our internal communications and engagement approach, delivery, development, advice and quality, working with colleagues from our team to develop and deliver content.
Reporting to the Assistant Director of Communications and Engagement and as part of our leadership team, you’ll play an important, and we hope rewarding, role in the next chapter for our talented and friendly team.
If you want a job with clear purpose; where our people are committed to public service and making a positive difference; where we care about inclusion, equity and development; and where there is huge leadership support for communications and engagement; this could be just the role for you and we’d love to get your application.
Main Duties of the Job
You’ll use a range of digital and offline channels and tactics to effectively communicate our vision, achievements, and challenges to our colleagues, inspiring them to play their part in improving population health and reducing the inequalities that affect so many local residents.
You’ll design and deliver a refreshed approach to informing and engaging staff, this includes implementing behavioural science based internal campaigns, channel evaluation and development – including a new intranet.
You’ll deliver a programme of measurable activity to bring our values and behaviours to life and ensure staff feel informed, involved, engaged, and recognised – clear about the purpose of the organisation and their part within it.
Working closely with colleagues in the People and Culture team, you will help us build an engaged and high performing workforce, aligned to a clear organisational narrative.
You’ll create opportunities for staff to have a voice and be recognised for the contribution they make. You’ll make a positive contribution to raising staff engagement and driving internal culture change. You’ll play a key part in ensuring the ICB feels a genuinely inclusive environment where staff all feel seen and appreciated.
You’ll support the ICB in its response to business continuity or emergency events, helping to ensure staff feel well informed and supported to play their part through unforeseen events.
As part of the Communication and Engagement senior leadership team, you’ll contribute to supporting the whole team to deliver and succeed, including effective planning. You’ll also develop relationships with internal communication partners across our area to ensure we’re joined up as an integrated system in communicating to colleagues and implementing best practice.
Please note that priority will be given to NCL ICB employees who are affected by change.
For further information or an informal discussion about the role, please contact:
Ruth Shulver, Assistant Director of Communications and Engagement on ruth.shulver@nhs.net or 0790 555 7092
